Alcatel-Lucent OmniTouch Contact Center Standard Edition

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Alcatel-Lucent OmniTouch Contact Center Standard Edition is the ideal solution for customers looking for a voice-only contact center, with intuitive and ergonomic management.

Alcatel-Lucent OmniTouch Contact Center Standard Edition

Alcatel-Lucent OmniTouch Contact Center Standard Edition is the ideal solution for customers looking for a voice-only contact center, with intuitive and ergonomic management, for short deployment, easy access to autonomy, and fast reaction to business changes.

Alcatel-Lucent OmniPCX Enterprise embedment provides full High Availability Contact Center capabilities and branch survivability. From 5 up to 1000 agents on a single node, it can operate for more agents in a multi-nodal OXE configuration.

The OmniTouch Contact Center Standard Edition is deployed and used by more than 400 000 agents worldwide. It is based on the unique and patented “matrix” call routing model. What you see is exactly what you get, making Contact Center management easy to understand even for those without prior programming skills.