Alcatel-Lucent Genesys Suite

ico quem somos

Alcatel-Lucent Genesys Suite is the intelligent combination of Genesys' industry-leading contact center software and the Alcatel-Lucent OmniPCX Enterprise platform.

Alcatel-Lucent Genesys Suite

 

Alcatel-Lucent Genesys Suite is the intelligent combination of Genesys' industry-leading contact center software and the Alcatel-Lucent OmniPCX Enterprise platform, linked by Alcatel-Lucent’s RSI (Routing Services Intelligence) software layer. It's the ideal solution for enterprises seeking to improve their interactions with customers by setting up advanced routing capabilities to route calls to the most appropriate agent.

This Alcatel-Lucent suite handles all aspects of contact center activity, from voice call distribution to full multimedia routing, workforce optimization and voice portal capabilities, providing the operational excellence required by enterprises.