Alcatel-Lucent Genesys Compact Edition

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The Power of a Genesys Contact Center in an All-in-One Solution.

Alcatel-Lucent Genesys Compact Edition

The Power of a Genesys Contact Center in an All-in-One Solution

Genesys Compact Edition is the all-in-one contact center solution that’s built on the latest edition of market-leading Genesys software with an all-in-one graphical user interface – the Visual CC.

Genesys Compact Edition lets you easily and quickly deploy a mid-size contact center with up to 150 agents. Easy administration allows your contact center staff to manage call flows, e-mail routing, agents, and skills without needing dedicated telephony and IT experts.

Genesys Compact Edition delivers:

Visible Simplicity

  • Positively impacts design & configuration;
  • operations & management;
  • training

Visible Control

  • Positively impacts adherence to business goals;
  • predicting costs;
  • optimizing organization

Visible Power

  • Positively impacts access to the right information at the right time;
  • business cycle fluctuations

Visible Savings

  • Simplicity;
  • power;
  • control